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Mademoiselle Macaron

Find the answers to our most frequently asked questions. Whether you've ordered before, or, have specific product related questions, do check out our help center articles.

Mademoiselle Macaron Help Centre

How long do your macarons stay fresh?

I just received some delicious macarons but don’t know who sent them, how can I find out?

How do you package your macarons to make sure they don’t break?

Can you make macarons in different coloured shells?

What size are your macarons?

About our Macarons

I’m looking to order macarons but not all flavours seem to be available, how do I buy a specific flavour?

I have subscribed to the newsletter but I can’t find the discount code to use to get 10% off my first order. What should I do?

I want to send a note to my friend who will be receiving the macarons, how do I do that?

Do you wrap the macarons up in wrapping paper?

Do you include prices? I want to send these as a gift

Macarons are delicate - will they survive in the post?

How will my macarons be shipped?

How do I track my order?

How do I cancel my order?

Do you offer refunds or exchanges?

Can I choose the delivery date?

Can I place an order over the phone?

What are the available macaron flavours?

How to Order Macarons

When should I order in time for Christmas?

Will my macarons keep fresh for Christmas?

Can I order for New Year?

I have more questions about Christmas

When should I order in time for New Year?

Questions about Christmas

Our Opening Hours

Can I speak to someone?

Contacting Mademoiselle

Where do you deliver to?

When will my macarons arrive?

Do you deliver over seasonal holidays e.g. Christmas and Easter?

Do you offer Click & Collect?

Can I change the delivery address after placing an order?

Can I bring forward the delivery date after placing an order?

Can I change the size of my order and get a refund for the difference?

What should I do if I receive someone else’s paperwork with my order?

How can I ensure my order arrives at a specific time?

What should I do if my order arrives damaged?

It's really hot, will my macarons be ok in transit?

Delivery and Shipping Help

I’d like to have macarons for my wedding or special event, do you do private orders with bespoke requests?

Will my Macaron Tower come pre-assembled?

Will you come to set up my tower?

Can you supply a cake for the bottom 4 or bottom 6 towers?

Can I buy macarons for a macaron tower without purchasing the tower?

Macarons for Weddings & Event Orders

How do I order personalised macarons?

Can I choose the macaron flavours in the personalised boxes?

What sort of photos can you print?

How can I get a quote for branded macarons?

Questions about Personalised Macarons

Where are your macaron classes held?

How do I redeem a gift voucher?

Can you offer private classes for me and my friends?

About Macaron Classes

Where can I find out more about the allergy information of your macarons?

Are all of your macarons vegetarian friendly?

Are your macarons suitable for Halal diets?

Are all of your macarons gluten free?

Do you have any dairy-free macarons?

Do all your macarons contain chocolate?

Do you make vegan macarons?

Dietary Information and Allergens

We'd like to send out some corporate gifts - can you help?

How does your corporate ordering work?

Can you print our logo onto the macarons?

Our logo is white, will this print ok?

Can you Pantone match the macarons to our branding?

Do you offer same day delivery?

Can you ship to European addresses?

How do I order branded macarons with a company logo and are there packaging options?

Questions about Corporate Gifting

Information you might need to know when ordering delicious macarons as the perfect foodie gift for Christmas!

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